SurveyHub.ai

This Privacy Policy describes how we process and handle data collected or otherwise maintained by API Hub, Inc. (“SurveyHub.ai”, “we”, “us”, or “our”), including in connection with your use of our products, services, apps, and websites that link to this policy (we refer to these collectively as our “Services”).

SurveyHub.ai is committed to protecting and processing your personal information responsibly. We value the data you share with us and treat it with respect.

SurveyHub.ai is a New York Limited Liability Corporation, with its registered office at 418 BROADWAY, STE N ALBANY, NY, 12207. To contact us, see below.

SurveyHub.ai, a marketplace for the survey industry, matches those who need geophysical surveys with survey service providers.

What does this Privacy Policy apply to? 

This Privacy Policy applies to information we collect or maintain, including through our website (“Site”), software and other Services.

Our products and services are broadly classified into three categories:

 SurveyHub.ai Marketplace: The SurveyHub.ai marketplace uses user provided information to match service needs with service providers.

The Information We Collect 

We collect information in the following ways: (1) information you provide directly to us, (2) information collected passively through the use of technologies such as “cookies”.

User information provided directly to us

Your Interactions with Us 

When you browse or visit our Site, contact us, or set up a user account with us, we might collect information that you voluntarily provide to us, such as through a web form, in an email or other message (including in the “envelope” of the message, such as the From: or Subject: lines), or during the account creation process. The information we or our vendors collect directly from you may include:

• Identifiers, such as your name, business address, email address, and similar identifiers

• Transaction Information, such as the SurveyHub.ai products or services you’ve purchased or considered purchasing, and similar commercial information

• Professional or Employment-Related Information, such as your job title and/or roles within your employer

• Financial Information, such as credit card or other banking information, billing name, and billing address, if you purchase services from us

• Support Service Information, such as messages submitted to us through email or customer support, and summaries or voice recordings of interactions with our customer service personnel;

• Other Information You Provide, such as if you provide feedback, comments, or other information through communications with us.

In accordance with applicable laws, we may record any calls, training sessions, webinars, or similar events that you participate in with us.

Information We Obtain When Subscribers Use Our Services

We may collect information when our subscriber Service Providers use the marketplace to match with Job Posters. We may receive Personal Information about your online activity and commercial information based on your interactions with other Users. This could include survey data, web data/Site activity data and business contact and lead information.

When Subscribers use our Platform, SurveyHub.ai receives data from the website visitors of those Subscribers. Some of the data received may be considered Personal Information, such as Internet protocol (IP) address, cookie identifiers and other identifiers that are automatically assigned to your computer or devices when you access the Internet.

Information from cookies, web server logs, and other technologies 

Like many other commercial websites, we may also automatically gather information in connection with your use of the Site or Services through the use of “cookies” and other similar technologies such as web server logs, pixels, and end-user website activity (collectively, “Tracking Technologies” or “Technologies”). Information gathered through Tracking Technologies may include internet or other electronic network activity information, such as IP addresses, identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, the date and time of visits, the pages viewed, links to/from any page, and time spent at a site.

We use third-party analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of the data your use of the services generates by going to http://tools.google.com/dlpage/gaoptout. You may also download the Google Analytics opt-out browser add on, available here.

We use the Technologies as follows:

Strictly Necessary. We use Technologies that are necessary to operate our Site, services, applications, and tools. This includes Technologies that allow you to access our Site, services, applications, and tools that are required to identify irregular Site behavior, prevent fraudulent activity and improve security; or that allow you to use shopping carts, saved search, or similar functions. The Site usually only sets these cookies when you make a specific action, like setting privacy preferences, or logging into the Sites. You can set your browser to block or alert you about these cookies, but some parts of the Site may then not work.

Performance. We may use Technologies to assess and improve the performance of our Site, applications, services, and tools, including to help us understand how our visitors use our Site, determine if you have interacted with our messaging, or determine whether you have viewed an item or link. All information these Technologies collect is aggregated and de-identified.

Functional. We may use Technologies to offer you enhanced functionality when accessing or using our Site, services, applications, or tools. This may include identifying you when you sign into our Site or keeping track of your specific preferences, interests, or past items viewed so that we may enhance the presentation of content on our Sites. If you do not allow these Technologies, then some or all of these services may not function properly.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. You may also consider visiting aboutcookies.org, which provides helpful information about cookies. You can choose to disable cookies for our Site but this may limit (or in some cases completely disable) your ability to use our Site and Services. Alternatively, for some devices you may use your device’s platform controls to make choices about these Technologies. Please note that you must separately opt out in each browser and on each device and that cookie-based opt-outs are not effective on mobile applications.

Please note that you must separately opt out in each browser and on each device and that cookie-based opt-outs are not effective on mobile applications.

How We Use the Information We Collect 

We may use the information we collect in the following ways:

• We will use the information you provide to match your survey needs or survey services with appropriate users.

• For our operational purposes, such as responding to your inquiries, routing you to the SurveyHub.ai team member who can assist you, maintaining and servicing your account with us, providing customer service, processing or fulfilling your orders and transactions with us, verifying your information, processing payments, internal business functions such as accounting and forecasting, and similar purposes.

• For auditing, security, debugging, internal research and development, maintaining the quality and safety of our Services, and service performance purposes.

• To maintain, improve, and enhance the functionality and quality of our Site and other Services.

• To communicate with you about your accounts and activities involving us and our services, including changes to our Site and services.

• To enforce the legal terms that govern use of our Services, including to identify, prevent, and stop possible fraudulent activity.

• To comply with regulatory requirements.

• To provide the services you have requested.

• To better understand the sources of traffic and transactions on our Site.

• To personalize your experience and customize the Services.

• For internal research and development purposes.

We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.

Disclosures and Transfers 

We may disclose information in the following situations.

Marketplace

To provide the matching services for the marketplace.

Service Providers and Similar Third Parties 

We also disclose information with service providers and third parties for our operational purposes and other business purposes. Among other things, our service providers may provide web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure (such as cloud computing), customer service, email delivery, security and other auditing, and similar services.

Governments, Law Enforcement, and Other Legal Requirements 

We may disclose information about you to law enforcement, government officials, or other third parties if we believe in our sole discretion that it is absolutely necessary or appropriate in order to (i) respond to a subpoena, court order, or other binding legal process; (ii) comply with laws, statutes, rules, or regulations, including without limitation those designed to protect your privacy rights; (iii) prevent physical or other harm, financial loss, or infringement of your rights, SurveyHub.ai’s rights, or the rights of anyone else; or (iv) report suspected illegal activity or investigate and pursue violations of our binding contractual agreements.

In addition, we may disclose Personal Information as necessary in the event of a contemplated or actual merger, acquisition, reorganization, bankruptcy, or similar event for purposes consistent with that transaction. Note that, in such an event, information in our possession may be transferred to our successor or assign.

Business Partners 

We may disclose Personal Information to our business partners and affiliates to fulfill our contractual commitments, or to provide you with a product or service that you have requested. We also disclose this information for marketing or sales purposes including in connection with conferences or events where (if applicable) you have consented to disclosure. We may also provide Personal Information to business partners we work with to jointly offer products or services, or whose products or services we believe may be of interest to you.

Your Data Rights 

You have certain choices about your Personal Information. If you have questions or concerns regarding SurveyHub.ai’s collection, use or disclosure of your Personal Information, or if you wish to exercise your rights, including the right to be removed from our Database, please email us at support@surveyhub.ai or use any of the other methods described below. Where you have provided opt-in consent to the use of your Personal Information, we will also give you the option to opt out in a similar manner, as required by law.

Opt-Out of Cookies and Other Similar Technologies. Your browser or device can allow you to opt-out of data collection through cookies or similar technologies. Please note that your experience using the Site or the Services might be degraded, or certain functionalities may not work, if you opt-out to such collection.

Opt-Out of Marketing Communications. If you wish to opt out of our use of your contact information for our email marketing purposes, you can click the “Unsubscribe” button located within the most recent marketing email you received from us or submit your request at support@surveyhub.ai.

Additional Rights. Depending on where you are located, you may have additional rights. If you have any questions about whether these additional apply to you, please view the section titled “Additional Notices for Certain Jurisdictions”, below. When exercising such rights, we may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.

Additional Notices for Certain Jurisdictions 

SurveyHub.ai is based in the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country and where data may be accessible to law enforcement and national security authorities under certain circumstances.

You may be entitled to additional privacy notices depending on where you are located.

SurveyHub.ai may sell your personal information or use your personal information to send you targeted advertising. To opt out of such sales and targeted advertising, please visit this link: Do Not Sell Or Share My Personal Information.

If we deny your request to exercise any of the rights above, you may appeal that denial by contacting us in the manner described below and describing in detail why you believe the denial was in error. Your description must include your full name and email address, along with a copy of the denial notice you received from us.

Additional Disclosures for Data Subjects Outside of the United States 

Lawful Basis for Processing.

The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your information. To the extent those laws apply, our legal grounds are as follows:

• Consent: Where you have given consent to such processing for one or more specific purposes.

• Contractual Obligation: Where the processing is necessary for the performance of a contract with you.

• Legal Obligation: Where processing is necessary for compliance with our legal obligation.

• Legitimate Interest: Where processing is necessary for our legitimate interests or the legitimate interests of our customers (e.g. making available Business Contact Data to our customers (us), direct marketing and sales activities (our customers)), and, and your interests and fundamental rights and freedoms do not override those interests.

Where applicable, we will transfer your personal data to third countries subject to appropriate safeguards, such as standard contractual clauses.

Your Data Subject Rights.

The laws of your jurisdiction may give you the right to: be informed, access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

To exercise any of these rights, please contact us as set out below and specify which right you are seeking to exercise. We will respond to your request within 30 days. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may require specific information from you to help us confirm your identity and process your request, including, at a minimum, your name and email address. If personal data about you has been processed by us as a processor on behalf of a business customer and you wish to exercise any rights you have with such personal data, please inquire with our business customer directly.

If you have any issues with our compliance, you may contact us at support@surveyhub.ai. You also have the right to lodge a complaint with the data protection regulator in your jurisdiction. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

Protection and Retention of Information 

SurveyHub.ai considers the security of all the information and data within our control to be a top priority, and consistent with this we implement technical and organizational safeguards to protect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, such information or data. However, no security system is impenetrable, and unanticipated system failures or the efforts of malicious actors are an unfortunate reality on the internet. Therefore, we cannot guarantee that the information and data within our control, including Personal Information, is absolutely secure.

SurveyHub.ai retains the information described in this Privacy Policy for as long as is necessary to comply with legal obligations, enforce our agreements, maintain existing relationships with our customers, and otherwise as might be necessary for our legitimate business interests.

Updates

We may update this Privacy Policy from time to time. If we make material changes to this policy, we will notify you, as appropriate, depending on the substance of the change, by email or by means of a notice on our website’s homepage.